The Situation

An HVAC company partnered with Tajaret heading into peak season.

Demand was high, but so were missed calls and delayed responses.

• They didn’t need more leads.
• They needed to stop losing the ones they already had.

The Problem

• Calls and inquiries came in during busy hours
• Response times were inconsistent
• Emergency jobs went to other competitors
• Revenue was being lost quietly

The issue wasn’t demand; it was not responding to leads fast.

How We Fixed It

We installed a component of the Decision Acceleration System (DAS), which enabled a fast response and an automated booking system that:

• Ensured every inquiry was captured and handled immediately
• Routed opportunities efficiently without relying on memory
• Created consistency even during peak workload

The team focused on service, and the system handled speed.

Results

• 3–5x faster response times
• 20–30% reduction in missed jobs
• More booked calls from the same demand
• Peak season felt manageable instead of chaotic